Effective Date: October 1, 2025
At Prachi Laboratory, we understand that sometimes plans change, and you may need to cancel or reschedule your appointment. To provide clarity on how we handle cancellations, we’ve outlined our cancellation policy below:
Health Checkups & Medical Tests: You may cancel your appointment or medical test up to 24 hours before the scheduled time without any penalty. Cancellations made after the 24-hour window will incur a 20% cancellation fee.
Telemedicine Services: If you need to cancel a telemedicine consultation, please notify us at least 6 hours before the scheduled appointment. Cancellations made within 6 hours of the scheduled time will be subject to a 50% cancellation fee.
Other Services: For any other services, please refer to specific cancellation terms mentioned at the time of booking or inquire with our support team at support@prachilaboratory.com.
To cancel or reschedule an appointment, you can:
Visit our website or app and use the “Cancel Appointment” option.
Contact our customer support team via email at support@prachilaboratory.com.
Call our customer support at [phone number] (if applicable).
We recommend that you cancel well in advance to avoid cancellation fees.
If you miss an appointment without prior cancellation, you may be charged for the full service amount. No-shows will not be eligible for a refund.
