Privacy Policy of Prachi Laboratory
Effective Date: October 1, 2025
At Prachi Laboratory, we are committed to protecting your privacy and ensuring that your personal data is handled securely. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to protect your data. By using our services, including health checkouts and medical services, you consent to the practices described in this policy.
We may collect the following types of personal information when you use our services:
Personal Identification Information: This includes your name, email address, phone number, and any other information you provide directly when contacting us, signing up, or using our services.
Health-Related Information: We collect health information provided by you through our health checkouts and medical services. This may include test results, medical history, and other sensitive health-related data.
Payment Information: If you purchase services from us, we may collect billing information, such as credit card details or other payment information. This is processed securely by third-party payment processors.
Usage Data: We may collect information about how you interact with our website or app, such as browsing activity, device information, and IP addresses.
Location Data: We may collect information about your physical location through GPS, IP address, or other location-tracking technologies when you use our mobile app or certain features of our website. This data is used to provide location-based services, such as nearby health centers or medical service availability. You can control the collection of location data by adjusting your device’s privacy settings.
We use the information we collect for the following purposes:
To Provide Services: To process your orders, manage your account, and deliver health checkups and medical services.
Customer Support: To respond to inquiries, resolve issues, and offer assistance via our customer support email (support@prachilaboratory.com).
Improvement of Services: To analyze usage patterns, location data, and improve the quality of our website, app, and services.
Legal Compliance: To comply with legal obligations, including health regulations, and to protect our rights and the rights of our users.
We take reasonable security measures to protect your personal and health-related information from unauthorized access, alteration, or destruction. These measures include encryption, secure servers, and other safeguards. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who help us operate our business, such as payment processors, health service providers, and location-based service providers. These parties are obligated to maintain the confidentiality of your data.
We may also disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or defend against claims.
You have the following rights regarding your personal information:
Access: You can request to access the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your data, subject to certain exceptions (e.g., legal or regulatory obligations).
Opt-Out: You can opt out of receiving promotional emails or communications from us by contacting us at support@prachilaboratory.com.
Location Data Control: You can control the collection of location data through your device's privacy settings. If you disable location tracking, some location-based features of our services may not be available to you.
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information.
Our website or app may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Prachi Laboratory
Email: support@prachilaboratory.com
