Effective Date: October 1, 2025
At Prachi Laboratory, we aim to provide high-quality services and ensure customer satisfaction. If you’re not satisfied with our services or if there’s an issue with the services provided, we have outlined our refund policy below:
Refunds are available under the following circumstances:
Service or Test Errors: If a service or test was not conducted correctly or there was an issue with the quality of service, we will offer a refund or a retest at no extra charge.
Cancellation by Prachi Laboratory: If we are unable to fulfill your service (e.g., due to technical issues, unavailability of staff, or other unforeseen circumstances), we will offer a full refund or allow you to reschedule at no additional cost.
Late Arrivals: Refunds will not be provided for late arrivals or missed appointments. If you arrive late for your scheduled appointment or test, the session may be shortened, or you may need to reschedule, but no refund will be issued for missed time.
If you believe you are eligible for a refund, please contact our customer support team at support@prachilaboratory.com or call [phone number]. To request a refund, you will need to provide:
Your order or appointment details.
A brief explanation of the reason for your refund request.
Any supporting documentation (e.g., proof of service issues, missed appointment details, etc.).
Refunds will be processed within 7-10 business days after approval of the request. The refund will be issued to the original payment method used during booking, unless otherwise agreed upon.
Certain services or fees may not be refundable, including but not limited to:
Services rendered in full (e.g., completed tests, consultations, etc.).
Administrative or processing fees.
Payments made for services that are part of a non-refundable package or promotion.
Refund and Cancellation Terms May Vary: Specific services or promotions may have different cancellation or refund terms, which will be provided at the time of booking or purchase.
Changes to Policies: We may update or change our cancellation or refund policies at any time. Any changes will be communicated to you via email or posted on our website.
